Terms
If something breaks, goes missing or you want out
If something is broken
The lead photographs it, texts you by morning and talks through the repair or replacement. We don't tuck it away.
If something is missing
Tell us the same day. We check the photos, ask the crew and report back before the next night.
Inspections
Thuy or a supervisor will walk the space with you each month if you ask. The walk follows the scope sheet.
Ending the service
Thirty days' notice in writing, no early-exit fee. Keys come back within two business days.
Lockouts
If we can't get in
- 01First
Step 1: We try the key and the code
If neither works, the lead calls you.
- 02Second
Step 2: We wait a short while
We wait for a reply, then log the visit as a lockout.
- 03Third
Step 3: The visit is skipped
A skipped visit is billed on the lockout line of your quote, and the text says what happened.
About terms
Who pays for breakage?
If we broke it, we talk about repair or replacement with you. Our insurance certificate is available on request.
Is there a contract length?
No. You give thirty days' notice in writing whenever you want to stop.
What if the crew changes?
The lead for your space stays the same unless we tell you first.
Questions about the terms?
Ask Thuy at the walkthrough, or call the office.