Keys and alarms
Who holds your key or code, and what happens to it.
The lead who cleans your space is the person who holds the key or code. This page is how we handle it.
Keys are tagged by number, never by address
Codes are given to the lead by phone, never in writing
The alarm is set before the lead leaves
Handling
From handover to return
The handover
You give the key or code once, to the lead, in person or by phone. We log the date and the person.
The key log
Each key has a number. The log shows who has it and when it was last used.
Lost or changed
If a key is lost or a code looks shared, we tell you the same day, and you decide whether to change it.
If the alarm trips
What the lead does, in order
- 01First
Step 1: Stop and check
The lead gives your passcode to the alarm company if asked, and doesn't leave the room.
- 02Second
Step 2: Call you
The lead calls you or your emergency contact.
- 03Third
Step 3: Wait for your answer
We stay until the alarm company or you tell us to go.
- 04After
Step 4: Write it down
The lead texts you what happened and when, the same night.
About keys and alarms
Can I give you a key box code?
Yes. We note the box, not the address, and the lead gets the code by phone.
What if I change my alarm code?
Tell us, by phone, before the next night. We don't write codes in email or in this form.
Do you set my alarm every time?
Yes. The lead sets it before leaving, and the text says it was set.
Want the key policy in writing?
Ask at the walkthrough and we'll send it with your scope sheet.