Questions owners ask
How is the price decided?
From a walkthrough: the rooms, the nights a week, the fixtures and floors, and the access. You get it in writing within two business days.
What happens at the first visit?
Thuy or a supervisor walks the space with you for about half an hour, asks when you open and sets the ready-by time.
Do I need to be there?
Not after the first night. You hand over a key or code once, and the lead sets your alarm before leaving.
Who comes to my space?
One night lead and a small crew. The lead is the same person every time unless we tell you first.
Are you insured?
Yes. A certificate with the limits goes to you or your landlord on request.
What if something is missed, broken or missing?
Tell us the same day. The terms page covers each case.
What do you bring, and is it fragrance-free?
We bring our own cloths, mops, vacuums and products. Fragrance-free products on request.
What if I need to cancel?
Thirty days' notice in writing, no early-exit fee.
Which areas do you cover?
Savannah and the towns around it. The areas page lists them.
What does the photo check-in show?
Five or six photos of the doors, the floors, the fitting rooms or dining room, the counter and the restroom, with the time the door was locked.
Still have a question?
Call the office or send your question with the walkthrough request.